Jiménez Silva, W., F. Silva Ordoñez, K. Moreno, and D. Caisa. “Endomarketing As a Service Quality Strategy of Public Health Institutions: A Study of User Behavior”. Espirales Revista Multidisciplinaria De investigación, vol. 4, no. 34, Dec. 2020, doi:10.31876/er.v4i34.749.